Toyota Tire Sales and Service in Lombard, IL

“ I went in for an oil change they said about 45 to an hour and they finished earlier than that nice and pleasant and everything went well ”

“ Jeff in the service lane was great ”

“ 1 Setup was not placed when I called and gave my info day before appointment - unprofessional 2 I called day of and had to set up appointment again so part could be ordered - good thing I called 3 loaner car covered with snow and smelly - I had to ask someone to clean snow car off- not happy had to use FaBreeze spray I had in purse to tolerate smell! Ugh! 4 Had to ask how to work controls for remote starter. - That should have been explained to me upon giving me controls - this was new for me -Duh! 5 Asked to have my car washed when I dropped it off and offered to pay - was told they wash outside usually - was not done and was told it was too cold to wash - it was in 40's that day - really! 6 Was given different pricing from 2 people - they should be on same page for pricing - 7 I like the establishment and the hours - but - I recommend some additional training for service employees - just saying! ”

“ Great service and professionalism by Jeff. Felt like my car was in good hands with him! ”

“ Very professional, very helpful, whether it’s the service department, which is great, or the cashier, they are always helpful and make everything as easy as posssible. ”

“ Jeff did very good job n it's close with my house n I go every time this shop thank you Jeff you did very good job ”

“ Jeff is always helpful in accommodating my special needs (physical handicap) when I bring my car in for normal maintenance. I trust his advice on any additional work that may be recommended by the service technician. ”

“ I gave four stars because I brought my car in for oil change which was done along with the tire rotation and the vehicle inspection which was very good. After returning home there’s a notification about the auto guard reapplication which I thought should have been in the system so I would not have to make another appointment. Also the the car wash was crappie, I’m old school, if you are going to do it,do it right or not at all! ”

“ After some difficulty with one service, the service manager (Matt) really stepped up and took great care to fix everything and make sure I was totally happy! Way to go guys! ”

“ Very pleased with Lombard Toyota service department. Paul took the time to explain what was done and what he recommended to be done. I highly recommend using Lombard Toyota for all your auto services. ”

“ Very professional service. Friendly and polite. Explained everything very well. Will definitely return. ”

“ Jerry was amazing helper,he came to show me a door and make sure I got my car.Thank you Jerry. ”

“ My Wife and I have been loyal Lombard Toyota customers for over ten years. I consider them Family. Josh/Service takes care of us all the time. He always fully explains the entire situation and options available. The BEST!! Jerry/Service is also very good. Sean/Ron (Mechanics) are Awesome!! I always trust their recommendations and suggestions when it comes to our two cars.. TJ (Porter) is very cordial, friendly and attentive. We feel very safe and secure in sending Family or Friends to Lombard Toyota for GREAT Service!! Lombard Toyota you should be Very Proud of having such Great Employees!! Thanks Josh, Sean, Ron and TJ (Porter) ”

“ Best service department ever! Jerry is amazing and so helpful. I drive a Lexus which is really a Toyota and they take care of me better than the lexus dealership. I've been coming her for almost 10 years. Awesome place!!! ”

“ Great service ”

“ Came in for an oil change. Was out in less than an hour and my advisor josh was great. ”

“ Easy, efficient, and helpful ”

“ Nice customer service, was planning on buying a used pre-owned car, but like every dealer around they are killing my entusiactic, priced are tag along too high I rather go out state or buy from a private owner bottom line. ”

“ Very good service,and thanks Josh for given me details of what I need to do in my car in the future. Looking forward to see you soon. ”

“ Everything was very good. The time was less than initially forecasted so that was nice and the gentleman who assisted me was professional, courteous and skilled. ”

“ Service time estimated at 2 hours in length. I was in and out in 65 minutes. I appreciated saving the time since I was waiting for the car. ”

“ Jeff Serwas, Service Manager, and Patty Wojdyla in Customer Service make every experience in service hassle free. They always address our concerns with confidence and leave us feeling reassured. We as a family have purchased 15 cars from Lombard Toyota, and service is the primary reason. ”

“ Exceptional service department, led by the most empathetic and knowledgeable manager in the business. Driving force behind the reason for our brand loyalty. Gifted listeners, who are exemplary among their peers in the business. ”

“ Efficient, on time and easy check in and out. Service department sent reminders, I was early however they were very accommodating. Pleasant wait area. Friendly service ”

“ Honest and helpful. ”

“ Very efficient service staff. Comfortable waiting room . My car always comes out cleaner than when I brought it in😊 ”